To open an account with Ocean Avenue, Inc. you simply have to meet a few requirements and complete and return a copy of our Dealer Application. This application is not a credit application. It is for our records only and will be kept in complete confidence.
We offer several payment options to fit the needs of our customers. For new businesses initially you will be set up on COD certified funds, or new customers also have the option of paying with a credit card. We accept all major credit cards. If you are an established company with references you may be eligible for COD company check or net terms pending credit approval.
The return of any merchandise to Ocean Avenue, Inc. requires advanced notification. Simply call the Customer Service department and speak to one of our friendly customer service representatives. They will issue a Return Authorization number to be displayed on the outside of the box to be returned. Only returns with RA numbers will be considered for processing, anything else will be returned to the shipper at their expense. All refused orders will be reshipped at the customer's expense or restocked at the customer's request. Any order restocked will be assessed a 10% restocking fee and the customer will still be responsible for the freight associated with the order.
Any discrepancy found with an order should be reported within 10 business days of receipt to your customer service representative. All shortages will be replaced and shipped that day at no expense to the customer.
New and used equipment warranties are taken directly from the manufacturers themselves. Warped and delaminated decks will only be warranted 120 days from the point of purchase from Ocean Avenue, Inc. Broken decks are not covered under ours or the manufacturer's policies. All other issues will be handled on an individual basis by our customer service department.
If you have further questions regarding customer service policies only, please contact us at: firstname.lastname@example.org